Ferndesk Review - The AI Help Center That Updates Itself

Welcome to this Ferndesk review 😊!

If you've ever managed a help center, you know the pain: you write detailed documentation, your product evolves, and suddenly half your articles are outdated. Screenshots show old interfaces, features have been renamed, and your support inbox fills with questions that should have been answered by your help center. It's a never-ending battle that most teams simply lose.

That's the problem Ferndesk tackles head-on with a bold promise: an AI-native help center that automatically stays up to date. Built by Wilson Wilson (yes, that's his real name!), a bootstrapped founder who previously co-founded Senja, Ferndesk introduces "Fern" - an AI agent that reads your codebase, analyzes support tickets, and keeps your documentation in sync with your product.

What makes Ferndesk particularly interesting isn't just the AI writing capabilities - it's the entire ecosystem designed around documentation maintenance. From automatic screenshot generation to content gap detection and one-click migration from platforms like Intercom, Zendesk, and Help Scout, it's built for teams who are tired of letting their docs fall behind.

In this review, we'll explore whether Ferndesk truly delivers on its promise of being "the only help center that never goes out of date", and see if it can save you those 20+ hours per month that existing customers claim to gain back. Let's dive in! 🚀