Text — AI Customer Service

Turn customer conversations into support, sales, and revenue with AI.

Text is an AI customer service platform that combines AI agents, live chat, help desk ticketing, workflows, and lead generation in one system. Built for modern support and growth teams, Text helps businesses automate repetitive support tasks, engage visitors in real time, and convert more conversations into customers.

AI Agent That Resolves Conversations End-to-End

Text automatically trains on your website, help center, PDFs, product catalogs, and knowledge base — no decision trees or developer setup required.

The AI agent can:

• Answer FAQs instantly

• Handle order status and returns

• Detect purchase intent during conversations

• Recommend products and offers

• Speak multiple languages with automatic translation

• Escalate to human agents with full context

Businesses using Text achieve AI resolution rates up to 74%, compared to the 59% industry average.

Live Chat Built for Conversion

Text combines customer support with real-time visitor engagement.

Agents can see:

• Who is currently on the website

• What pages they are viewing

• Where they came from

• When visitors show buying intent

Proactive campaigns engage users before they leave the site using triggers like:

• Exit intent

• Cart value

• Scroll depth

• Time on page

Rich conversational experiences with product cards, buttons, quick replies, and carousels help guide visitors toward conversion directly inside the chat.

AI Copilot for Support Teams

Text includes an AI Copilot that assists human agents in real time with:

• Reply suggestions

• Conversation summaries

• Relevant help articles

• Customer history and context

This helps teams respond faster, improve consistency, and handle more conversations without increasing headcount.

Help Desk and Omnichannel Inbox

Manage customer conversations across:

• Live chat

• Email

• Messenger

• Twilio

Text includes:

• Automated routing and tagging

• SLA tracking

• Escalation workflows

• Internal notes

• Customer satisfaction ratings

• Unified ticket management

No-Code Automation and Custom Skills

Create AI-powered workflows using plain-language instructions — no engineering required.

Automate tasks like:

• Lead qualification

• Appointment scheduling

• VIP routing

• Discount approvals

• Ticket creation

• CRM updates

• Follow-ups

Text integrates with HubSpot, Shopify, WooCommerce, Slack, Mailchimp, WordPress, Webflow, and more.

Reporting and Revenue Attribution

Track:

• AI resolution rates

• CSAT

• Response times

• Agent productivity

• Chat volume

• Revenue influenced by AI and chat conversations

Built-in analytics help teams understand exactly which conversations drive growth.

Trusted by Global Brands

35,000+ businesses use Text, including:

• PayPal

• IKEA

• Sephora

• Mercedes-Benz

• Unilever

• Wembley Stadium

SOC 2, GDPR, CCPA, and PCI DSS compliant.

Plans start at $19/month with a 14-day free trial and no credit card required.

Not just customer support software.

Text is an AI customer service profit engine.