Text — AI Customer Service
Turn customer conversations into support, sales, and revenue with AI.
Text is an AI customer service platform that combines AI agents, live chat, help desk ticketing, workflows, and lead generation in one system. Built for modern support and growth teams, Text helps businesses automate repetitive support tasks, engage visitors in real time, and convert more conversations into customers.
AI Agent That Resolves Conversations End-to-End
Text automatically trains on your website, help center, PDFs, product catalogs, and knowledge base — no decision trees or developer setup required.
The AI agent can:
Answer FAQs instantly
Handle order status and returns
Detect purchase intent during conversations
Recommend products and offers
Speak multiple languages with automatic translation
Escalate to human agents with full context
Businesses using Text achieve AI resolution rates up to 74%, compared to the 59% industry average.
Live Chat Built for Conversion
Text combines customer support with real-time visitor engagement.
Agents can see:
Who is currently on the website
What pages they are viewing
Where they came from
When visitors show buying intent
Proactive campaigns engage users before they leave the site using triggers like:
Exit intent
Cart value
Scroll depth
Time on page
Rich conversational experiences with product cards, buttons, quick replies, and carousels help guide visitors toward conversion directly inside the chat.
AI Copilot for Support Teams
Text includes an AI Copilot that assists human agents in real time with:
Reply suggestions
Conversation summaries
Relevant help articles
Customer history and context
This helps teams respond faster, improve consistency, and handle more conversations without increasing headcount.
Help Desk and Omnichannel Inbox
Manage customer conversations across:
Live chat
Email
Messenger
Twilio
Text includes:
Automated routing and tagging
SLA tracking
Escalation workflows
Internal notes
Customer satisfaction ratings
Unified ticket management
No-Code Automation and Custom Skills
Create AI-powered workflows using plain-language instructions — no engineering required.
Automate tasks like:
Lead qualification
Appointment scheduling
VIP routing
Discount approvals
Ticket creation
CRM updates
Follow-ups
Text integrates with HubSpot, Shopify, WooCommerce, Slack, Mailchimp, WordPress, Webflow, and more.
Reporting and Revenue Attribution
Track:
AI resolution rates
CSAT
Response times
Agent productivity
Chat volume
Revenue influenced by AI and chat conversations
Built-in analytics help teams understand exactly which conversations drive growth.
Trusted by Global Brands
35,000+ businesses use Text, including:
PayPal
IKEA
Sephora
Mercedes-Benz
Unilever
Wembley Stadium
SOC 2, GDPR, CCPA, and PCI DSS compliant.
Plans start at $19/month with a 14-day free trial and no credit card required.
