Joely is a customer support platform built specifically for creators selling FiveM and RedM scripts on Tebex. It gets your support out of Discord DM chaos without forcing your customers to learn yet another tool.
The problem
If you sell scripts on Tebex, your support life looks like this:
- Customers DM you the same install question for the 50th time.
- You scroll back through a Discord thread trying to find what version they're on.
- Someone asks for a refund and you have no quick way to confirm they actually bought the script.
- Your Ticket Tool bot just hit Discord's 500-channel hard cap and you're archiving tickets (and losing history) to make room.
Generic helpdesks (Zendesk, Freshdesk, Intercom) don't know what Tebex is. Discord ticket bots don't know what a purchase is. You end up with neither.
How Joely works
1. Your customer opens a ticket on your branded portal slug.joely.io and signs in with Cfx.re OAuth: one click, no new account.
2. Joely automatically verifies their Tebex purchase and surfaces the full order history. No more "send me your transaction ID."
3. You reply from a clean dashboard. Statuses, assignees, internal notes, the works.
4. Your customer gets a Discord DM notification with a preview and a link back to the ticket. They never have to leave Discord to know you replied.
5. Optional AI assistant (opt-in, trained on your per-package docs) handles the repetitive install questions while you sleep. Approval mode lets you validate every AI reply before it goes out.
6. Ticket closed → automatic CSAT survey via Discord DM.
What makes it different
- No 500-channel ceiling. Unlimited tickets, full history kept forever.
- Native Tebex integration. Purchase verification, order history, coupons and gift cards issued from inside the ticket.
- AI scoped per package with approval mode, vacation mode, and scheduling. Not a "GPT wrapper for support" — it knows which script the customer is asking about.
- GitHub integration for devs with open-source repos: create or link issues from a ticket, bidirectional webhook sync, duplicate detection.
- Cfx.re OAuth on the portal: your customers already have an account, they don't make a new one.
- Branded portal + subdomain so the experience looks like yours, not ours.
- Multi-language UI (EN / FR / DE / IT / ES) plus in-chat translation and rephrasing — useful if you're a non-native English speaker shipping to an international audience.
- Multi-shop per project: connect several Tebex stores under one workspace.
Who it's for
Solo and small-team script creators on Tebex with a real catalog (10+ packages, recurring install/config questions, a Discord community already in place). Free tier covers hobbyists; paid tiers start where Ticket Tool runs out of room.
Not for server operators selling in-game items, VIP slots or vehicles to players — the refund-style transactional workflow isn't supported yet.
