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Rezup

Find out why customers cancel, in their own words

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What Rezup does

Rezup tells SaaS founders why customers cancel, in the customers' own words.

How it works

Connect Stripe with a read-only key. When someone cancels or downgrades, they get one short email from your name. They answer by voice or text, in any of 120+ languages, right in the browser, with no app or account.

What you get

Every answer is transcribed and translated into your language. AI groups the answers into reasons and ranks them by the MRR behind each, so you fix what costs the most first. You also get a weekly summary, alerts in Slack or Telegram, and a list of unhappy customers waiting for your reply.

Pricing

Free up to $5k MRR (50 responses a month), with AI analysis included. Paid plans follow your MRR: $29, $99 or $299 a month. Not on Stripe? Use a link, QR code or website widget instead.

What users say 2

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foundernotesSpinHire
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foundernotes

Oct 13, 2026

Are founders mostly connecting Stripe so cancelers get one voice or text email, or starting from the MRR-ranked reason groups before they care about Slack alerts? Happy to do a free feedback recording where I walk a first cancel flow as a new user and call out anywhere I get stuck.

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SpinHire

Oct 13, 2026

On a job board a lot of churn is good news in disguise: a candidate who goes quiet has often just been hired, and an employer who doesn't renew may have filled the role. A classic cancel survey lumps those in with the people who left unhappy. We now ask one short question after a quiet stretch, "did anyone reply to you?", which at least tells hired apart from ghosted. Can Rezup mark a reason as a happy exit so it isn't ranked by MRR next to the real problems?

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rezupMaker

Great question, and you’re right: on a job board “I got hired” is the best kind of churn. It shouldn’t sit in the same list as “too expensive”.

Honest answer: not yet. Today Rezup sorts every exit into a fixed set of reasons and ranks them by lost MRR. A “found a job / role filled” answer would most likely land under “no longer needed”, right next to the real problems.

What I’m adding: a “goal reached” exit type. The AI tags it automatically when someone says they got hired or filled the role, and you can mark any reason that way yourself. Those exits drop out of the MRR ranking and get their own line (“12 happy exits, $480/mo”), so you can see them without them drowning out real churn.

Your “did anyone reply to you?” question already works as a Rezup question: one link, people answer by voice or text. Triggering it after a quiet stretch would come from your side (send the link from your own email or app), since Rezup doesn’t see activity on your board.

Would you want to try it once it’s live? Happy to give you early access.

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Questions about Rezup

Rezup is a business product listed on Uneed, with a free tier and paid plans. It's tagged with Analytics, AI. See the best Analytics products for related options.

What is Rezup?

Rezup is find out why customers cancel, in their own words.

Is Rezup free?

Rezup offers a free tier with paid plans available for additional features.

What are alternatives to Rezup?

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What category does Rezup belong to?

Rezup is listed under Business on Uneed.

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