Prismatic builds AI-powered L1 technicians for managed service providers running on Syncro.
The problem:
The L1 ticket queue at most MSPs is dominated by repetitive work — password resets, M365 license assignments, distribution list changes, ticket triage, onboarding and offboarding workflows. This work consumes hours of skilled tech time every week without developing your techs or growing your business.
Most "AI helpdesk" vendors solve this by selling you a new platform. New ticketing system. New client portal. New workflows. New training. The pitch is always "the destination is worth the migration." But every MSP owner who's done a platform migration knows it's an 18-24 month project that often never fully completes.
How Prismatic is different:
We don't sell you a platform. We sell you techs — AI-powered ones — that plug into the Syncro instance you already have.
— Specialist AI techs for each L1 job: passwords, M365 admin, DLs, triage, translation
— Built on Microsoft Graph and a dispatcher that routes tickets from your Syncro queue
— Every action logged back to the Syncro ticket as audit trail
— 24/7 operation, no quitting, no PTO
— Priced against human L1 labor cost ($50-80k/year), not against software pricing
You keep your Syncro. You keep your workflows. You keep your client portal. You keep your billing setup. You just add L1 capacity — the way you'd add a human hire, except this one is already trained and already integrated.
Built by an MSP operator who deployed this stack in production before productizing it.
