PatientXpress is a cloud-based AI dental engagement and analytics platform built to enhance any existing dental practice management software. Rather than replacing the PMS, PatientXpress serves as the intelligent engagement and analytics layer on top of it, unifying patient communication, workflow automation, and real-time data insights into one seamless system. Trusted by over 1,500 dental practices across 10 countries, from solo practitioners to large Dental Service Organizations.
Voice AI and Smart Caller ID
PatientXpress Voice AI answers every incoming call intelligently, identifies the caller instantly, and pulls up their full patient history in real time. Smart Caller ID gives front desk staff complete context before they say hello. All calls are transcribed, logged, and tracked automatically.
Two-Way Texting
Every patient conversation is centralized in one inbox. Staff can send and receive texts, share appointment details, follow up on outstanding balances, and respond to patient queries all from one unified messaging dashboard.
AI Smartbot
The built-in AI Smartbot handles routine patient queries on the website and via text automatically, without any staff involvement. It books appointments, answers FAQs, and escalates complex requests to the team instantly.
Appointment Scheduling and Reminders
Patients can book appointments online 24 hours a day. Automated reminders go out via text and email for upcoming appointments, recalls, and reactivations, reducing no-shows and keeping the schedule consistently full.
Insurance Verification
PatientXpress verifies every patient insurance eligibility automatically in real time before each appointment. Benefits breakdowns appear directly in the workflow, eliminating manual calls to insurers and reducing claim denials.
Digital Patient Registration and Forms
Patients complete custom intake forms online before their visit. Data syncs directly into the practice management system as a PDF with zero manual entry. Forms are HIPAA-compliant, multi-language, and fully paperless.
E-Prescriptions
E-prescriptions are generated and sent to the nearest pharmacy in under one minute. The entire process is HIPAA-compliant and replaces a workflow that previously took 20 or more minutes on paper.
Treatment Plans
Clinical staff can create, present, and track treatment plans directly within the platform, giving patients a clear picture of their care and improving case acceptance rates.
AI Analytics and Reporting
A live AI-powered dashboard tracks revenue performance, provider productivity, no-show rates, call outcomes, missed opportunities, and patient retention in real time. DSO managers get centralized visibility across all locations without pulling individual reports.
Campaigns
Built-in campaign tools let practices run targeted outreach for recalls, reactivations, birthdays, review requests, and unscheduled treatment follow-ups, all automated and trackable.
Survey and Review Collection
Post-visit surveys go out automatically after every appointment. PatientXpress collects patient feedback and drives five-star reviews across major platforms on autopilot.
Team Chat
Internal team messaging with direct messages and group channels keeps all staff communication centralized inside the platform, with online presence indicators and full message history.
Billing and Payments
Integrated merchant processing supports digital payments, outstanding balance tracking, and treatment plan presentations. Automated balance reminders via text and email help practices recover revenue without manual follow up.
Role-Based Access Control
Administrators can assign role-specific permissions across the team, ensuring each staff member only accesses the features and data relevant to their role.
Integrations
PatientXpress integrates with OpenDental, Dentrix, Eaglesoft, Practice-Web, EZ2000, HubSpot, GoHighLevel, RingCentral, WhatsApp, and 30 plus other tools through a built-in marketplace, enabling seamless two-way data flow without manual exports or duplicate entry.
