About Intercom
Intercom is the only complete AI-first customer service platform on the market. AI-first means customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights.
We enable startups to create a direct line with their customers and build scalable automated support.
What is the Intercom Startup Program?
Intercom's Startup Partner Program is aimed at helping eligible startups gain access to Intercom at a discounted rate. Launched in 2016, the program has over 10,000 startup customers as alumni. Our goal is to help startups grow with us by offering incremental pricing discounts. This allows startups the time they need to scale up while enjoying the full range of Intercom features.
Inbox
Transform your support with our easy-to-use, quick to setup AI-first workspace. Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.
Fin AI Agent
Resolve 50% of customer questions. Instantly resolve customer issues across channels with accurate, conversational answers based solely on your support content.
Outbound Messaging
Give customers the support they need, before they need it. Inform customers when issues arise through the largest available selection of channels: from in-product, to push and SMS.
The Offer
Eligible startups get advanced Intercom features and Early Stage Academy at a 90% discount one year (you pay $65/month for the following).
Including
6 Advanced Seats
Startups on the startup partner program get Fin Copilot for free
20 Lite Seats
Proactive Support Plus (Product tours, checklists, surveys)
10 Fin Resolutions per month
The discount does not apply to Fin (over 10 per month), Phone, SMS & WhatsApp which are charged at list price.
Discounts
100% off for the first year
50% off for second year
25% off for third year
Eligibility criteria
Early stage: The startup should have raised up to $1 million in funding and be less than 2 years old
Small company: The startup should have fewer than 5 employees
New customer: The startup must currently not be an Intercom customer