Every WooCommerce store has the data to know its customers. Most just never get around to using it. CRMlytics reads your existing orders and runs machine learning on that history to predict who will buy again and who's about to leave. All on your server, no cloud sync, no monthly bill.
The plugin scores three things worth caring about:
- Churn risk. Every customer gets a health score from 0 to 100. You can see at a glance who's getting quieter and who might disappear next.
- Next-order timing. The plugin estimates how many orders each customer will place over the coming 30, 90, and 180 days. So you're not guessing when to reach out.
- Customer value. RFM sorting automatically groups people into Champions, loyal regulars, slipping accounts, and lost customers. No manual segments to build first.
Scores populate within minutes of activation because it works with the history you already have. If WooCommerce has the order, CRMlytics can read it.
What you get
- Churn risk score for every customer (0-100)
- Order forecasts for the next 30, 90, and 180 days
- Automatic RFM segmentation into Champions, Loyal, At Risk, Lost, and more
- Store performance dashboard with revenue, conversions, and at-risk count
- Full customer profiles with custom fields, notes, tags, and activity timelines
- Color-coded tags
- smart tags that update automatically
- Customer search and filter by name, email, tag, health score, order count, or any field
- Manual activity logging for calls, notes, and feedback
- Custom segments built by stacking rules on any combination of data points
- Built-in email campaigns through your existing WordPress mail setup
- Email click tracking that feeds back into customer timelines
- One-click CSV export of any segment
- Onboarding wizard that gets you to first insights in under 2 minutes
- Works with your existing order history on day one
What it does well
- Flags customers before they leave, not after.
- Tells you where to spend marketing money instead of blasting everyone.
- Lives inside WordPress. No switching tabs or logging into yet another tool.
- Runs locally. Your order data stays on your host.
- Completely free. No trial period, no contact limits, no feature locks.
