Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection.
It adds helpdesk power (templates, workflow automations, SLAs, CSAT surveys, reporting, and integrations) without requiring teams to leave Gmail for a separate support app.
Key Features
Shared Inbox: Collaborate on your shared inbox from Gmail
Automated Workflows: Tag, assign, and process email automatically
Lives in Gmail: No extra tabs or apps to learn
Unlimited Mailboxes: Add as many shared mailboxes as you like for free
Powerful Analytics: Track first response time, volume, and measure your team
Collision Detection: Never answer the same email twice
Benefits
Collaborate in Gmail: Adding customer support to your operation no longer means opening an extra browser tab.
Simple & Streamlined: Keeping is a simple help desk without complex software to configure.
Built for Growing Team: Priced to scale with you, fully featured from day one
