We use Privaro to protect personal data in our AI-powered customer support chatbot. Before Privaro, we had no real control over what left our systems when the chatbot processed conversations that often include names, emails, and identity details used to verify authorship claims.

What we liked most: reversible tokenization. Most PII tools just redact data, which breaks the chatbot's ability to actually reference user details mid-conversation. Privaro tokenizes it, lets the model work normally, and restores the real data in the response — so nothing changed in how our support flow works, but now every interaction is protected and logged.

Setup was straightforward, and having an audit trail we can actually show if a customer or regulator asks "what did the AI see" gives us real peace of mind, not just a policy document.