# Heedback

> Customer support that just works 

- **Website**: https://www.heedback.io/en/
- **Uneed Page**: https://www.uneed.best/tool/heedback
- **Pricing**: Freemium
- **Category**: Business
- **Tags**: Customer Service
- **Submitted by**: @thomas-3266
- **Launch Date**: 2026-03-11

## About

Heedback is a complete in-app communication platform that lets you stay genuinely close to your users — from first question to loyal advocate.

Drop one script tag on your site and unlock a full suite of tools built for SaaS teams who care about their users:

💬 In-app chat widget — A lightweight, fully branded widget that surfaces directly inside your product. Identify users automatically (name, company, plan, role) so every conversation arrives with full context.

🤖 AI auto-reply & AI memory — Let AI handle repetitive questions instantly, while remembering past conversations to give personalized, context-aware answers every time.

📚 Knowledge base — Build a self-serve help center your users can access directly from the widget — fewer tickets, faster answers.

🗺️ Public roadmap — Share what you're building next, collect votes, and turn user feedback into prioritized features.

📣 Changelog & email flow — Announce new features with beautiful changelogs and automated email notifications that bring users back.

🪟 Portal view — Give users a dedicated space to track their conversations, check the roadmap, browse the knowledge base, and stay in the loop — all in one unified experience.

🏗️ App builder — Create custom in-app experiences without writing extra code.

🔗 Integrations — Connect Heedback to your CRM and favorite tools to keep your stack in sync.

✅ 5-minute setup — no back-end required

✅ JavaScript API for full programmatic control

✅ Customizable color, position & locale

✅ Built in the EU 🇪🇺